The City recognizes that during this time, citizens may be looking for assistance or asking how they can assist others. The City would like the public to know that there are a number of established services and resources that are available. The intention of this page is to direct those who may be seeking guidance with available resources.
CITY RESOURCE ASSISTANCE LINE
FOR EMERGENCIES, PLEASE DIAL 9-1-1.
WAYS TO HELP
If you are looking to provide assistance, please give us a call at (207) 347-4177. We will work to match you with organizations and resources.
Out of an abundance of caution for the safety of our residents, the City will not be acting to directly match volunteer "assistance providers" with volunteer "assistance seekers" at this time. The City will be working to match people with agencies and resources who can assist, and to provide as a liaison for requests.
The South Portland Food Cupboard operates entirely on donations. If you can, please consider donating to ensure this community service is continued.
Donations are received Monday-Friday from 7:30am until 12:00pm and they do ask you call ahead. A list of items the Cupboard needs can be found here.
Monetary donations may also be made online by visiting the website here: http://southportlandfoodcupboard.org/
Donating blood continues to be in a need in Maine. Please consider making a blood donation.
Supporting Local Restaurants & Businesses
One way to support local businesses and restaurants that may be closed during this time is to purchase a gift card or gift certificate to be used at a later time.
Please visit www.maineresponds.org to register as a volunteer to provide services during a disaster or emergency situation.
Southern Maine Agency on Aging is continuing to operate its Meals on Wheels program. As of April 7, they have been able to meet the needs of their clients for meal delivery but are continuing to accept volunteer applications for other opportunities. If interested in volunteering, please contact them at https://www.smaaa.org/volunteer/newvolunteers.html
The Maine Council on Aging is creating a central place for information so that service providers of all kinds can more easily tap into local efforts to help older people during this crisis. Click here to take a few minutes to let the Maine Council on Aging know if you have a community response program that is responding to the needs of older residents. They are particularly interested in food, socialization, pharmacy pick-up and daily check-in programs.
If you have organized a volunteer program in the community, click here for guidance on how to make safe deliveries to vulnerable people during the Covid-19 outbreak.
South Portland Housing Authority is seeking volunteers. Please reach out to Phil Smith at firstname.lastname@example.org.
There are many things people can do as neighbors in a community, and some of the suggestions are shared below:
This flyer is available in different languages:
For More Information:
- Maine Center for Disease Control & Prevention (Maine CDC)
- U.S. Centers for Disease Control
- US CDC Guidance for Older Adults
- 2-1-1 Maine
- National Institutes of Health
- World Health Organization (WHO)
- WHO Myth Busters Page
SoPo Resource Guide resent with Arabic: Thanks to a number of our wonderful Memorial School staff, the School Dpeartment has compiled a quick and helpful Resource Guide in four languages to connect families to needed supports. English: COVID SPSD Family Resources.pdf; Spanish: COVID SPSD Family Resources Spanish.pdf; French: COVID SPSD Family Resources French.pdf Portuguese:COVID SPSD Family Resources Portuguese.pdf and now Arabic: COVID SPSD Family Resources Arabic.pdf.
Saco & Biddeford Savings Drawing Contest: During these every changing times in which many parents are seeking activities for their children, our friends at Saco & Biddeford Savings thought it would be exciting to offer a drawing contest for students grades K-12. Please click here for more information: Saco & Biddeford Savings Drawing Contest.pdf
SoPo Unite Data & Support During this time of heightened stress for all of us, we must be especially aware of the challenges young people are experiencing from being pulled away from their routines and peer groups. We recognize these are times where we could see rises in risky substance use. Use our most recent MIYHS information to know the facts and talk to your teen about substance use. Information on this sheet is pulled from the 2019 Maine Integrated Youth Health Survey (MIYHS) taken by South Portland High School students: 2019 SoPo MIYHS data.pdf
WAYS TO RECEIVE HELP
What are you looking for?
Food Resources - Pick Up | Delivery
Pharmacy Drive Thru & Pick Up
Senior & High-Risk Shopping Hours in Stores
Understanding Business Designation as "Essential" or "Non-Essential"
Resources & Checklists for Businesses to Re-Open
Online & Remote Resources
Mental Health & Wellness Resources
General Information about COVID-19
Social Check-In Calls
Children (ages 0-19)
South Portland School Department will be feeding children while school is not in session. Starting March 17, bag breakfasts and bag lunches will be available for pick-up from 11:00am until 1:00pm Monday-Friday in the parking lots of the sites listed below. Look for the School Bus to pick-up meals! If you need home delivery, please contact Kathy Germani, Assistant Superintendent at email@example.com or 871-0555. This program is open to all children ages 0-19. For more information, visit https://www.spsd.org/district/covid19 Each day the school provides lunch and breakfast for the next day with double meals on Fridays to help out for the weekend. So far the school's amazing nutritional services crew has distributed about 7,500 meals!
Boys & Girls Clubs of Southern Maine
All BGC are offering "grab and go" dinner meals from 4:00pm-5:00pm. These meals are available to all children under age 18 (you do not have to be a club participant.)
Many South Portland Restaurants are offering curbside take-out, pick-up and delivery options. For a list (updated March 26, 2020), click here.
South Portland Food Cupboard
The South Portland Food Cupboard is continuing to operate. As of March 15, the Food Cupboard will be providing food in a "Drive Thru" process. Recipients will simply provide their name and ID number from their car and their groceries will be loaded by our volunteers. Please refer to the update page.
Days and Times
Thursdays (except Holidays)
8:30 am – 11:00 am
The *First Wednesday of the Month
5:00 – 7:00 pm
*for Recipients who work or go to school,
making it impossible to come Thursday
***Until Further Notice, No Tuesday Distribution***
Location and Mailing Address:
130 Thadeus Street
South Portland, ME 04106
Wayside Mobile Food Pantry
The Wayside Mobile Food Pantry will be operating their mobile food pantry on 4/1 and 4/22 at Redbank Village at 586 Westbrook’s Street at 2:00pm and are handing out prepackaged boxes food.
Good Shepherd Food Bank - Food Pantries
Info on food pantries status. Click on the county column to sort by county: https://www.gsfb.org/covid-19-partner-agency-updates/
Meals on Wheels is continuing to operate and meals are being delivered to existing clients. To sign up, please visit this link: https://www.smaaa.org/wellness/meals.html or call 1-800-427-7411.
You may qualify for our Meals on Wheels program if you are:
- Age 60 or older
- Primarily homebound or getting out with difficulty
- Unable to regularly prepare nutritious meals
- Able to accept meals during the delivery time frame
- Agree to an in-home nutritional assessment (An in-home nutritional assessment will be completed within 9 business days of the first delivery to determine full eligibility.
Simply Delivered for ME is an alternative program through SMAAA for those who do not quality for Meals on Wheels. It is a service available to anyone regardless of age (proceeds help support SMAAA and Meals on Wheels). They deliver frozen meals and have reduced their rates to $5 per meal while things are shut down during the outbreak. They do accept all forms of payment including checks and SNAP. https://www.smaaa.org/wellness/simply-delivered.html
- Hannaford To Go* (As of March 19, we understand "Hannaford To Go" is being discontinued.)
- Shaw's GroceryDelivery
- Whole Food Delivery with Amazon Prime
- CVS Rx Express - Drive Thru*
- Smaha’s Legion Square Market at 101 Ocean Street is also now offering curbside grocery pick-up.
* You may be able to designate someone to pick-up a prescription for you. Call the pharmacy to see what they require. Most will require you notify them of who will be picking up your prescription. The person picking up your prescription will need to know your name, date of birth, and may need to show ID.
Additionally, Hannaford is adding a dedicated time when customers who are 60 or over and individuals identified as being identified by the CDC as at high risk may shop, providing them with the opportunity to have more social distance while in the store. These special hours for our 60+ customers are 6 a.m. to 7 a.m., Tuesday, Wednesday and Thursday of each week.
The South Portland Bus Service remains in operation with limited service. Effective March 19, 2020, bus service is free. Ridership is limited to those who require bus service for essential travel. Please be mindful not to use the bus if you feel ill or are exhibiting symptoms of illness.
207 Taxi has been working with RTP and taking people to doctors appointments. They operate 24/7. More information can be found here: https://www.207taxi.com/
RTP Transportation may be found here: https://rtprides.org/
Understanding Business Designation as "Essential" or "Non-Essential"
We’ve received several calls from residents of South Portland or individuals who work in South Portland wanting to know if their business is defined as "essential" or "non-essential" under the Governor's Executive Order. Please refer to this chart.
The Governor's office has set up a number to assist with these questions: 1-800-872-3838 (Monday – Friday) or email firstname.lastname@example.org.
Maine Housing COVID-19 Rental Relief Program
Tenants are encouraged to communicate with landlords if unable to pay rent.
Unemployment & Business Economic Assistance
For the time being, the Maine Department of Labor advises all individuals who are out of work either partially or totally to visit www.maine.gov/unemployment/ to file a claim. Please visit https://www.maine.gov/labor/covid19/ for more information.
Telephone Number for New Claims & Weekly Certifications
• Toll-Free: 1-800-593-7660 (Customer service available Mon-Fri, 8:00 a.m. to 12:15 p.m.)
TTY/Relay for Deaf and hard of hearing: Maine relay 711
Maine small businesses can now access and apply for Economic Impact Disaster Loans at www.sba.gov/disaster. The SBA toll-free line has been established to answer questions at 1-800-659-2955. Furthermore, in collaboration with the Department of Economic and Community Development, the SBA and its Resource Partners: U.S. Small Business Administration, SCORE and Women Business Centers will be providing workshops to answer questions and to help small businesses with the loan application process. For more information, click here.
Protecting your business and ensuring your employees are safe
April 29: COVID-19 Checklist Compliance Form-In order to open, businesses must commit to complying with the requirements of these checklists by filling out this short online form.
Establishing Safety Precautions:
This collaboration between DECD and the private sector will result in what will be known as COVID-19 Prevention Checklists.
First, you will be asked to provide some basic contact information in order for the Department of Economic and Community Development to reach out should there be any updates to the guidelines.
Please download your checklist in order to identify best practices for items related to physical distancing, hygiene, personal protection, and maintenance of clean workplaces, among others. DECD is also making badges for businesses using the checklists to voluntarily post on their doors, website or social media channels to help instill consumer confidence in their operations. Once the badges are available we will update this website.
The State looks forward to collaborating with businesses to implement practical, reasonable, evidence-informed safety protocols and modifications that protect the health and safety of employees and customers.
For additional questions, a business may email Business.Answers@maine.gov or Call1-800-872-3838.
Federal Economic Impact Payments (Stimulus Checks)
The IRS has released a new tool to help track Economic Impact Payments and to help non-filers enter information to receive payment.
Online & Remote Resources
City buildings remain closed to the public, however, city departments are still operating and we can still assist you over the phone or via online. Please call us at (207) 767-3201 or opt to take advantage of the many available online resources available 24/7.
- Click here for a list of online & available resources and how our departments can help you at this time.
Leaf & Brush Pick Up
In light of the Transfer Station being closed, Public Works will be offering curbside pickup of brush and leaves (leaves in biodegradable bags). We are asking residents to call when the bags are ready to be picked up. The number to call is 207-232-9800. The Transfer Station will open on April 21 for limited hours.
Dartmouth-Hitchcock Health Launches Virtual Webinar Series to Help Manage Stress and Anxiety Amidst COVID-19 Pandemic: “Heads Up: Coping Through COVID-19” will include six weekly webinars streamed live on Facebook featuring experts on child psychology, stress, psychiatry, anxiety, and geriatrics, offering information and tips for people of all ages
Information about COVID-19
The Governor has established a 211 option for Mainers to get answers to questions about COVID-19 and resources available throughout the State at any time. This service is available by dialing 211 (or 1-866-811-5695), texting your ZIP code to 898-211, or emailing email@example.com.
Below are are several videos explaining general CDC information and specific State of Maine guidelines regarding COVID-19 (Coronavirus) in these languages:
- Portuguese - https://youtu.be/JMPf3K3FnMQ
- Somali - https://youtu.be/z1lsAjqGElA
- Maay Maay - https://youtu.be/bk5GPk4-imA
- Kirundi - https://youtu.be/VKf2NBZ0amA
- French - https://youtu.be/mUp-_8xTmHs
- English - https://youtu.be/s8hlelItNmw
The City of South Portland is continuing to update this page with information as it pertains to City operations: https://www.southportland.org/coronavirus-covid-19/
The City has begun reaching out to self-identified seniors to begin social check-in calls. The intention of these calls is NOT to offer wellness assessments, medical advice or information, but to ask how people are doing, and to make them aware of available resources, if needed.
If you would like to receive a social check-in phone call, please call us at (207) 347-4177. You do not have to be a senior citizen to qualify for a call.
If you need assistance that hasn't been addressed here, please consider the following options:
- If you are in an emergency situation, please dial 9-1-1.
- If you believe you have been exposed to COVID-19 or are showing symptoms of illness, please contact your Primary Care Provider. At this time, doctor's offices are referring testing.
The City has established a "CITY RESOURCE ASSISTANCE LINE" for anyone who is requesting assistance - (207) 347-4177. Some examples may include wanting to receive social check-in calls, requesting food pick-up and delivery by a member of city staff, requesting essential items, requesting childcare, and other needs as a result of COVID-19. City staff will take your information and your request and work to match you with available resources.