Information Services

The City of South Portland’s Information Technology Department consists of a four-member team dedicated to evolving and supporting all aspects of the City’s Technology environment. This also includes providing design, implementation, and support services for the South Portland School Department’s network, server, and telecommunications infrastructures.

In total, the IT department supports a Phone System with over 400 handset and voicemail accounts, , E-mail for more than 1000 customers, over  70 Servers (consisting of file and print Servers, Terminal Servers, E-mail Server, Voicemail Server, Phone System Servers, Database Servers, Application Servers), over 300 computers, and 30+ Network printers and photocopiers

The Network Consists of a Ten Gigabit routed backbone providing 22 municipal buildings with fiber connectivity, wireless network access, multiple firewalls and many point-to-point VPN tunnels to provide connectivity to other city buildings and City’s (Westbrook, Portland, Cape Elizabeth). This environment provides City employees the ability to be connected 24/7 and work from anywhere.

Guiding Principles


To successfully integrate people, process and technology by fostering partnerships and consistently delivering solutions that serve as the foundation of City and School operations.



 We strive...

  • to be an effective and efficient IT organization across the expanse of our responsibilities;
  • to exemplify the openness and community mindedness expected of modern government;
  • to be a center of innovation within the City -- as enterprise and as community;
  • to be a great place for talented IT professionals to work and grow;
  • to reflect and amplify the City's progressive vision in IT decision making;
  • to be a service-oriented & trusted resource for City departments to help them achieve their goals.


Core Values

Exceptional service to both internal and external customers.

Commitment means to work problems to their successful conclusion no matter the required effort and/or duration. To foster the motto of “Whatever it takes!”

Expertise means to gain specialized knowledge in the support of networked systems through ongoing self-improvement and in support of the City’s initiatives.

Leadership, set the example!