Updated March 26, 2020: Information about Coronavirus (COVID-19)

The City recognizes that during this time, citizens may be looking for assistance or asking how they can assist others. The City would like the public to know that there are a number of established services and resources that are available. The intention of this page is to direct those who may be seeking guidance with available resources.

CITY RESOURCE ASSISTANCE LINE
(207) 347-4177
Monday-Friday 8:00am-4:30pm

FOR EMERGENCIES, PLEASE DIAL 9-1-1. 

WAYS TO HELP

If you are looking to provide assistance, please give us a call at (207) 347-4177.   We will work to match you with organizations and resources.

Out of an abundance of caution for the safety of our residents, the City will not be acting to directly match volunteer "assistance providers" with volunteer "assistance seekers" at this time.   The City will be working to match people with agencies and resources who can assist, and to provide as a liaison for requests.


 

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Donations
The South Portland Food Cupboard operates entirely on donations.  If you can, please consider donating to ensure this community service is continued. 

Donations are received Monday-Friday from 7:30am until 12:00pm and they do ask you call ahead. A list of items the Cupboard needs can be found here.  

Monetary donations may also be made online by visiting the website here: http://southportlandfoodcupboard.org/

Donating blood continues to be in a need in Maine.  Please consider making a blood donation

 


 

Supporting Local Restaurants & Businesses
One way to support local businesses and restaurants that may be closed during this time is to purchase a gift card or gift certificate to be used at a later time.
 
A list of South Portland restaurants that remain open for take-out, curb-side pick-up and delivery are listed here (updated March 26, 2020).



Volunteering

Please visit www.maineresponds.org to register as a volunteer to provide services during a disaster or emergency situation.

Southern Maine Agency on Aging is continuing to operate its Meals on Wheels program.  If interested in volunteering, please contact them at https://www.smaaa.org/volunteer/newvolunteers.html

 

The Maine Council on Aging is creating a central place for information so that service providers of all kinds can more easily tap into local efforts to help older people during this crisis.  Click here to take a few minutes to let the Maine Council on Aging know if you have a community response program that is responding to the needs of older residents.  They are particularly interested in food, socialization, pharmacy pick-up and daily check-in programs.

 

If you have organized a volunteer program in the community, click here for guidance on how to make safe deliveries to vulnerable people during the Covid-19 outbreak.



South Portland Housing Authority is seeking volunteers.  Please reach out to Phil Smith at psmith@spha.net.

 


 

Providing Assistance

There are many things people can do as neighbors in a community, and some of the suggestions are shared below:


DOs

  • DO call your family, friends and neighbors to check in with them.  If you are able to, consider shopping for them and dropping off food or items for them, picking up their mail (if located elsewhere), or assisting with yard work or other needs they may have.

  • DO wash your hands, practice social distancing, and continue to follow the recommendations of the CDC.

  • DO refer people to agency support services if they need help.

 

DONTs

  • DON'T go door-to-door or visit people for check-ins.  (Opt to use the phone instead.)

  • DON'T panic. 

  • DON'T attend large gatherings.

  • DON'T "panic-buy".

  • DON'T go to work if you are sick.  (Call your doctor!)

  • DON'T flush anything other than waste and toilet paper!
    DON'T flush:
    • Baby wipes or cleaning wipes
    • Paper towels
    • Tissues
    • Dental Floss
    • Tampons and sanitary products
    • Cotton balls and swabs
    • Cat litter
    • Prescription drugs
    • Over-the-counter medicines
    • Cigarette butts

 


 

For More Information:

 

 

WAYS TO RECEIVE HELP

Please click here for a full list of Community Resources.

What are you looking for?

Food Resources - Pick Up | Delivery
Pharmacy Drive Thru & Pick Up
Senior & High-Risk Shopping Hours in Stores
Transportation
Unemployment/Economic Assistance
Online & Remote Resources
Leaf Pick-Up
General Information about COVID-19
Social Check-In Calls
Request Assistance

 


 

Food Resources

Children (ages 0-18)
South Portland School Department will be feeding children while school is not in session.
Starting March 17, bag breakfasts and bag lunches will be available for pick-up from 11:00am until 1:00pm Monday-Friday in the parking lots of the sites listed below.  Look for the School Bus to pick-up meals!   If you need home delivery, please contact Kathy Germani, Assistant Superintendent at germanka@spsd.org  or 871-0555.  This program is open to all children ages 0-18.  For more information, visit https://www.spsd.org/district/covid19

  • Redbank Community Center Parking Lot

  • Brickhill Community Room Parking Lot

  • Skillin Elementary School Parking Lot

  • Kaler Elementary School Parking Lot

  • South Portland Boys and Girls Club Parking Lot

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Boys & Girls Clubs of Southern Maine
All BGC are offering "grab and go" dinner meals from 4:00pm-5:00pm.  These meals are available to all children under age 18 (you do not have to be a club participant.) 

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Many South Portland Restaurants are offering curbside take-out, pick-up and delivery options.  For a list (updated March 26, 2020), click here.


 

South Portland Food Cupboard
The South Portland Food Cupboard is continuing to operate.  
As of March 15, the Food Cupboard will be providing food in a "Drive Thru" process.    Recipients will simply provide their name and ID number from their car and their groceries will be loaded by our volunteers.  Please refer to the update page.

Food Distribution
Days and Times

Thursdays (except Holidays)
8:30 am – 11:00 am

The *First Wednesday of the Month
5:00 – 7:00 pm
*for Recipients who work or go to school,
making it impossible to come Thursday

***Until Further Notice, No Tuesday Distribution***

Location and Mailing Address:
130 Thadeus Street
South Portland, ME 04106
207.874.0379
http://southportlandfoodcupboard.org/

 

Wayside Mobile Food Pantry
The Wayside Mobile Food Pantry will be operating their mobile food pantry on 4/1 and 4/22 at Redbank Village at 586 Westbrook’s Street at 2:00pm and are  handing out prepackaged boxes food.

Good Shepherd Food Bank - Food Pantries

Info on food pantries status.  Click on the county column to sort by county: https://www.gsfb.org/covid-19-partner-agency-updates/  


 

Southern Maine Agency on Aging (Meals on Wheels)

Meals on Wheels is continuing to operate and meals are being delivered to existing clients.  To sign up, please visit this link:  https://www.smaaa.org/wellness/meals.html or call 1-800-427-7411.

You may qualify for our Meals on Wheels program if you are:

  • Age 60 or older
  • Primarily homebound or getting out with difficulty
  • Unable to regularly prepare nutritious meals
  • Able to accept meals during the delivery time frame
  • Agree to an in-home nutritional assessment (An in-home nutritional assessment will be completed within 9 business days of the first delivery to determine full eligibility.

 

Simply Delivered for ME is an alternative program through SMAAA for those who do not quality for Meals on Wheels. It is a service available to anyone regardless of age (proceeds help support SMAAA and Meals on Wheels). They deliver frozen meals and have reduced their rates to $5 per meal while things are shut down during the outbreak. They do accept all forms of payment including checks and SNAP. https://www.smaaa.org/wellness/simply-delivered.html


Grocery & Pharmacy Pick-Up & Delivery Programs

* You may be able to designate someone to pick-up a prescription for you.  Call the pharmacy to see what they require.  Most will require you notify them of who will be picking up your prescription.  The person picking up your prescription will need to know your name, date of birth, and may need to show ID. 

 


 

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Additionally, Hannaford is adding a dedicated time when customers who are 60 or over and individuals identified as being identified by the CDC as at high risk may shop, providing them with the opportunity to have more social distance while in the store. These special hours for our 60+ customers are 6 a.m. to 7 a.m., Tuesday, Wednesday and Thursday of each week. 


Transportation

The South Portland Bus Service remains in operation.  Effective March 19, 2020, bus service is free.  Ridership is encouraged to be limited to only those who require bus service at this time.  Please be mindful not to use the bus if you feel ill or are exhibiting symptoms of illness. 

 

 


 

Unemployment & Business Economic Assistance
For the time being, the Maine Department of Labor advises all individuals who are out of work either partially or totally to visit www.maine.gov/unemployment/ to file a claim.   Please visit https://www.maine.gov/labor/covid19/ for more information.

Telephone Number for New Claims & Weekly Certifications
• Toll-Free: 1-800-593-7660 (Customer service available Mon-Fri, 8:00 a.m. to 12:15 p.m.)
TTY/Relay for Deaf and hard of hearing: Maine relay 711

 

Maine small businesses can now access and apply for Economic Impact Disaster Loans at www.sba.gov/disaster. The SBA toll-free line has been established to answer questions at 1-800-659-2955. Furthermore, in collaboration with the Department of Economic and Community Development, the SBA and its Resource Partners: U.S. Small Business Administration, SCORE and Women Business Centers will be providing workshops to answer questions and to help small businesses with the loan application process.  For more information, click here.

 


Online & Remote Resources
City buildings remain closed to the public, however, city departments are still operating and we can still assist you over the phone or via online.  Please call us at (207) 767-3201 or opt to take advantage of the many available online resources available 24/7. 

 


Leaf Pick Up

In light of the Transfer Station being closed, Public Works will be offering curbside pickup of leaves in biodegradable bags starting next week.  We are asking residents to call when the bags are ready to be picked up. The number to call is 207-232-9800. 



 

Information about COVID-19
The Governor has established a 211 option for Mainers to get answers to questions about COVID-19 and resources available throughout the State at any time. This service is available by dialing 211 (or 1-866-811-5695), texting your ZIP code to 898-211, or emailing info@211maine.org.

 

Below are are several videos explaining general CDC information and specific State of Maine guidelines regarding COVID-19 (Coronavirus) in these languages: 

The City of South Portland is continuing to update this page with information as it pertains to City operations:  https://www.southportland.org/coronavirus-covid-19/


 

Social Check-Ins

 

The City has begun reaching out to self-identified seniors to begin social check-in calls.  The intention of these calls is NOT to offer wellness assessments, medical advice or information, but to ask how people are doing, and to make them aware of available resources, if needed. 

If you would like to receive a social check-in phone call, please call us at (207) 347-4177.   You do not have to be a senior citizen to qualify for a call.


 

 

Requesting Assistance

If you need assistance that hasn't been addressed here, please consider the following options:

  • If you are in an emergency situation, please dial 9-1-1.
  • If you believe you have been exposed to COVID-19 or are showing symptoms of illness, please contact your Primary Care Provider.  At this time, doctor's offices are referring testing.

The City has established a "CITY RESOURCE ASSISTANCE LINE" for anyone who is requesting assistance - (207) 347-4177.  Some examples may include wanting to receive social check-in calls, requesting food pick-up and delivery by a member of city staff, requesting essential items, requesting childcare, and other needs as a result of COVID-19.  City staff will take your information and your request and work to match you with available resources.